Terms and Conditions
The “Betcity Rules” are the terms and conditions which constitute the complete, final and exclusive agreement between the Account Holder (“you”) and Betcity, and govern the contractual relationship between Betcity and the Account Holder.
The Betcity Rules supersede and combine all prior agreements, representations and understandings between the Account Holder and Betcity. By opening a Betcity Account, registering, logging in, using the Services, participating in the Games or accepting any Prize, a Guest or an Account Holder fully understands and agrees that he/she:
1. Has taken part in the Betcity Rules,
2. Has read , understands and will be adhering to these Terms and Conditions, and
3. That he/she must abide by all of their terms.
Betcity may update, amend, edit and supplement the Rules at any time. Any
Substantial change to the Rules must be notified in advance by the Betcity to the Account Holder prior to coming into force and will require his consent. If you do not agree with the Betcity rules changes, you will not be allowed to continue using the Services.
1.1 An “Account Holder” is an individual who has a contractual relationship with Betcity by creating a Betcity account on the Website or any other websites or applications that we own.
1.2 A “Betcity Account” is an account maintained by an Account Holder, for legitimate transactions, for the strict purpose of establishing a normal business relationship with Betcity and for the strict purpose of conducting wagers and other gaming transactions.
1.3 The “Agreement” is the contractual relationship between Betcity and the Account Holder and will be constituted and governed by the Betcity Rules, i.e. the “Terms and Conditions”.
1.4 The “Services” are the gaming and betting offers provided by Betcity to the Account Holder on the Site.
1.5 A “Card” refers to all types of cards with a “payment”, “debit”, “credit”, “virtual” and/or similar function.
1.6 A “Payment Solution Provider” is an intermediary who acts as a payment agent for a number of different payment methods.
1.7 A “Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services law or similar.
1.8 “Customer Application” means the web browser application opened by the Account Holder to use the Services.
1.9 “Software” means all software used by Betcity to provide and/or operate the Services and/or run the Client Application.
1.10 A “Reward” is an amount, bonus or reward that can be earned by the Account Holder.
1.11 All trademarks, service marks and trade names, as well as images, graphics, text, concepts or methodologies (collectively, the “Intellectual Assets”) found on the website, the client application and the material contained therein are the exclusive property Betcity and/or Betcity suppliers and partners. The Account Holder has no right to exploit or use any intellectual asset for any purpose, except for what is permitted by law.
1.12 An “Inactive Account” is a Betcity Account that has not recorded any log-in and/or log-out for a period exceeding 12 consecutive months.
2. Account Rules
2.1 Creating a Betcity Account
2.1.1 An individual may not participate in a game for money unless that individual is the Account Holder. To be registered as a player, an individual must personally register and submit a registration request. The following information must be provided: date of birth to ensure that the player is over eighteen (18) years of age:
- copy of a valid ID card (passport or driving license);
- player’s first and last name;
- player’s full home address;
- player’s valid email address;
2.1.1. If the Account Holder does not send us correct and complete information in accordance with paragraph 2.1.1, we reserve the right to suspend the account and treat any deposits to the gaming account as invalid (and any winnings arising from such deposit as void ). When an account is suspended, the customer in question must contact us.
2.1.2 An individual who applies to become an Account Holder warrants and represents that he or she is not under eighteen (18) years of age. Minors cannot register as players and cannot maintain a Betcity account. Betcity reserves the right to request additional proof of age and carry out additional checks to verify the information provided. A Betcity account may be suspended until satisfactory proof of age is provided.
If Betcity suspects that illegal activities have taken place through our platform, we reserve the right to close players’ accounts and withhold player withdrawal requests.
2.1.3 It is the Account Holder’s responsibility to ensure that the use of the Betcity website and services is lawful;
2.1.4 An individual applying for a Betcity Account acknowledges and accepts:
A. All definitions and provisions stipulated in the Betcity rules;
B. The Betcity Rules as currently posted on the Site, as well as any possible future changes to the Betcity Rules;
C. Rules for accepting bets on sporting events
2.2 The Organizer has the right to cancel any bonus, accumulated prize and/or any prize if the Organizer is confident that the player has implemented a system usage fraud. In this case, the organizer freezes the player’s account, and if there are funds, it makes a refund to the payment system that was used by the player to credit the game account.
2.3. Arranged game
If the Organizer has enough facts to suspect that an arranged game has occurred, it may cancel the prize remunerations and make a new payment of payments already made to the player’s special game accounts. Suspects mentioned may include data referring to sums and characteristics, as well as values of all incoming payments made using all possible methods.
3. Betting Rules
3.1 The betting company accepts bets on the outcome of sporting and other events with a deliberately unknown outcome, including the use of telecommunications networks.
3.2 Every time the customer downloads the application, regardless of the use of the media feature (via Internet or mobile services), opening an account and using an existing account, betting or participating in any game, receiving any prize, the customer confirms their agreement with the current version of the Regulations and the obligation to act in accordance with these Rules. Every time a user accesses the website, registers an account, uses an existing account, wagers on any game, receives any winnings, etc., it means that the user agrees and fulfills the obligation to act in accordance with the current rules.
3.3 Betcity is entitled to make any changes and additions to the rules set out herein, the payment arrangements and procedures without prior written notification. The conditions of previously placed bets remain unchanged, and accepted bets are subject to the rules published at the time of acceptance.
3.4 Betcity reserves the right to refuse service to any person without disclosing the reason(s).
4. Website usage policy
4.1 Betcity assumes no responsibility for any loss or damage alleged to result from the use of this website or its content. This provision also applies to the use or misuse of the website content by any person, the inability to access the website or use it, to delay the operation or transmission of data, failures in the communication lines, any errors, errors of impression or omissions on the website. website content.
4.2 Uploading photos and videos from the website or its sub-sites is allowed for private use only. The publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
4.3 Betcity actively monitors its website traffic and reserves the right to block access in cases of suspected automatic bets (bots).
5. Betting Policy
5.1 Significant parameters (including handicaps, totals) and the odds of the events specified in the line of the present day can be changed after any bet, however, the conditions before betting remain the same, except in cases of technical and obvious errors in the line.
5.2 Only the amount confirmed and registered by the company is accepted is considered as a valid wager.
5.3 The User is the only person responsible for the bet. Once a bet is placed and its acceptance is confirmed, it cannot be changed or canceled by the User. Betcity makes no guarantees regarding “lost” or “doubles/doubles” bets placed by customers. Please carefully check all bets you have placed.
5.4 Loss of your password cannot be a reason for fees for withdrawal or cancellation of the winning payment request.
5.5 A bet is accepted once when confirmed by the company. All accepted bets are displayed in the “Betting History”. In some cases, there may be a delay before a bet is listed in your history. In case of any dispute, the moment the bet was registered in the company’s system is considered to be its actual delivery time. If the User does not receive any notification about the acceptance of the bet, the fee will still be considered accepted if it is displayed in the “Betting History”.
5.6 Connection disruptions or any other technical malfunctions in communication with the customer are not a reason for cancelling a bet if the bet has been registered on the server.
6. Data Display
6.1 The Company is not responsible for the accuracy, completeness and punctuality of the proposed information services , including data on events from the Live and mailing services.
6.2 Betcity makes every effort to make information about live events (such as results, time of a game and team/player statistics) correct. However, these are displayed for informational purposes only. Betcity is not responsible in case of errors in this data.
6.3 Betcity is not responsible for and does not accept complaints about the accuracy of the foreign language translation of team names and player names.
6.4 If in the indicated event/match features more than one member with the same last name and during the acceptance of the bet the athlete’s full name or other characteristics that uniquely identify them have not been indicated, all bets will be refunded.
6.5 For the convenience of customers, taking into account the specificity of Live Events where the coefficients change very often, a customer can choose one of the following options: “Accept all changes in coefficients”, “Only accept marked bets” or “ Do not accept bets if coefficients change”, which determines, respectively, whether the bet is accepted if, during the time of your agreement, the coefficient is changed, any change thereof, or only when the changed bet exceeds the estimated coefficient of the customer’s bet.
6.6 The incorrectly indicated date of the match played is not a reason to cancel the bet.
6.7 If play started from the time it was previously stopped, and on the line that was not stipulated, bets are refundable.
7. Legal Aspects
7.1 The Betcity explicitly states that the organization of bets as well as participation in sports betting, multiplayer poker, casino games and games such as sweepstakes may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company has obtained the necessary permission (licence to bet or organize games) to place bets and betting organizations.
7.2 You must register on one of the websites belonging to the Betcity group of companies according to your country of residence. Users certify that they are of the minimum age for consent, restricted by the laws of their country, and certify that they have the ability to enter into the contract with the company. In case of non-compliance with these requirements, the user’s account will be closed and the necessary measures will be applied.
7.3 The User agrees that his personal information provided to the company during group bets, multiplayer poker games, casino games and games such as lotteries, as well as in any other game, are stored and used by automatic means.
7.4 You have registered on sites belonging to the Betcity group of companies more than once and/or you have more than one account. In this case, the Company has the right to block all accounts at its discretion and leave only one account corresponding to the country of residence. By registering the user, you confirm the exclusive intellectual property of the company regulations as well as the system controlled by them.
7.5 The Company reserves the right to inform users about special promotions and new products by telephone and email.
7.6 The legal relationships between the User and the company are subject to and regulated by the laws of Curaçao , with the exception of the appropriate legal norms of international private law. The place of performance of all betting and gaming obligations, as well as appropriate betting, is Curaçao. All disputes arising out of or relating to bets made by customers, are resolved, if they do not contradict the law, by the court in Curaçao, having territorial jurisdiction and relevant matter.
7.7 The Company expressly declares that it does not provide users with any advice (consultation) on tax and/or legal matters.
7.8 No dispute over betting can lead to legal action, as well as claims about bookmaker’s licenses, if the company complies with the arbitration provisions.
7.9 In the event of any claims and disputes on the side of Users and persons representing their parties, the company’s liabilities are limited by the size of the bets or their possible winnings.
7.10 In case of disputes or claims, the Betcity database takes precedence over any other data.
7.11 If there is a discrepancy between the English version of these rules and the translation into another language, the English version is considered correct.
7.12 Any matters of dispute, including complaints about the results of the event, are accepted for review by the betting office within 5 days of the end of the sporting event.
7.13 Betcity does not hold User funds in segregated or separately secured bank accounts.
8.1 Only registered users can participate in company bonus programs. To register, the user must complete the registration form completely and accurately.
8.2 Registration and bets are only permitted for persons over the age of 18 (or the age group allowed in the country in which the user has opened a deposit and placed a bet). Users have full responsibility for dealing with the legality of Internet gambling in the region where they live and/or for providing the competent authorities in their country with information about winnings. The Company reserves the right to require proof of age and lock the User’s account prior to receiving appropriate documentation.
8.3 All information provided during registration must be accurate and complete. In particular, when using credit or debit cards, the cardholder’s first and last name must match the first and last name indicated on the registration form, otherwise the account will be blocked.
8.4 The Company reserves the right to block the accounts of users who reported false data, as well as deny them payment of any winnings. At the company’s request, the user must present an official document with a photograph, identifying his/her identity (a copy of the passport), and also proof of authenticity of the indicated address and telephone data.
8.5 Each user can only have one account. Registered users cannot re- register as a new customer with a new name or email address. In case of violation of this rule, the company has the right to void all bets placed by the user.
8.6 The user has no right to allow third parties to use his game account.
8.7 Please note that you must not send us your credit card account details or other sensitive financial information via an unencrypted email.
8.8 Betcity allows all its users to choose their own username and password combination. Users must keep this information secret. If your username and password are correctly entered when accessing the website, all bets will remain in effect and cannot be canceled or changed by the User. If you suspect that someone other than you knows your password, please change it immediately on our website. If you forgot your password or part of it, please submit a request to Live Support for a new password.
8.9 Users who place their bets on Betcity via a mobile phone should remember that Betcity is not responsible for any data loss on the customer’s mobile phone, and is not responsible for any commission from mobile and internet operators. By registering, the customer confirms that he accepts and agrees with these Terms.
9.1 Currently, users have the right to place bets on the currencies chosen during the registration process. Betcity reserves the right to block the reception of wagers and operating activities in any of the currencies indicated. In that case, all necessary payments on the blocked currency accounts would be held in another currency equivalent to that day’s interbank exchange rate.
10. The bonus program
10.1 Benefits for all Users are individually limited to one person, their home address, their phone number and email address, and their payment account (such as a card number or Skrill account), as well as the computer (including institute, internet club and other public institutions) they use. A company has the right to decline to provide a bonus to any user or group of users. Bonus programs are only available to users who have made a deposit in real currency to their Betcity account.
10.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurring bets on one and the same event of a group of customers, or conspiracy, regardless of the outcome of the bets given, Betcity reserves the right to deprive these users of a bonus and consider the corresponding bets as void. For fraud protection purposes, the company has the right to require a document from the customer proving identity before transferring a bonus.
11.1 Payment methods available are determined by country and currency selected during registration. A complete list of fees, limits and other items is displayed on the Deposits and Withdrawals page. Betcity reserves the right to change these terms and details.
11.2 When carrying out any financial transactions, it is necessary that the name of the owner of the debit/credit card or bank account exactly matches the name of the owner of the appropriate Betcity account. Otherwise, Betcity reserves the right to cancel all transactions and make a return on all bets placed using someone else’s account or credit/debit card.
12. Payments / Withdrawals
12.1 Payments are processed within 72 hours from the time the request was made. Before the first payment is made to the User by means of electronic payment methods (Skrill, credit or debit card, etc.), the customer is required to attach an electronic copy of a passport to the Documents section to confirm his identity. Remember that forgery is severely punished by law, and in cases of suspected placing a falsified or edited copy of documents by electronic methods, Betcity reserves the right to forward these documents to the appropriate regulatory authorities.
12.2 Before making payment, the company’s employees will check the correspondence of the first, last name, father’s name, customer’s birth dates and also other data. If differences are found between the actual data and the data provided by the customer, Betcity reserves the right to make a refund for all user wagers and refuse to pay the winnings to the user, unless they prove the identity and accuracy. of the data entered.
12.3 It is not allowed to open more than one account per player. Betcity reserves the right not to pay winnings to players who qualify under this situation. In the event of an act, all winnings will be forfeited and the remaining balance will be incorporated into the original account.